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Information Technology Administrator

Effective: 11/17/11
Range S-83
Respirator Class: 3

Definition

Plan, organize, and coordinate the District's computing and telecommunications environment.  Supervise the Information Technology Division activities; including desktop system, networks, telecommunications, and voicemail system.  Serve as principal advisor to District managers on information systems.   Coordinate work with other District departments to provide timely, cost-effective, integrated systems and related support.  Perform related duties as required.

Supervision Received and Exercised

  • Receive general direction from the Controller.
  • Exercise direct and general supervision over subordinate technical personnel, consultants, and contractors.

Examples of Essential Duties

Duties may include, but are not limited to, the following:

  • Develop, implement, and manage a strategic level Information Systems Master Plan, including automation, wireless technology, electronic media, telecommunications, and outreach.
  • Develop District-wide procedures to achieve improvements in information systems services provided to departments and divisions. 
  • Operate and coordinate the operations and maintenance of District’s computers, networks, servers, PCs, peripherals, software applications, and telecommunications.
  • Develop and assist in negotiation of contracts for outside computer consultants and service companies; monitor work of outside computer consultants; administer service vendors and contracts.
  • Provide leadership to the Division, and take necessary action to improve resource utilization, deployment, production, and performance District-wide. 
  • Prepare periodic reports on system operating performance, including equipment reliability, utilization, level of efficiency, and current IT projects.
  • Configure, standardize, evaluate, monitor, and troubleshoot the interaction of all District networks and systems.
  • Prepare and maintain a long-term I.T. strategic plan to ensure efficient and productive hardware and software use and support of District goals.
  • Develop and monitor an annual I.T. budget and I.T. development capital improvement budget.  Prepare an annual work plan integrated with the Section’s budget.
  • Manage the ongoing upgrade and replacement of desktop computers and ancillary hardware and software, including e-mail, Internet, Intranet, financial information and customer billing systems, and phone systems.   Implement software modules, upgrades, database conversions, and modifications.
  • Author and implement a security policy and backup plan for the District networks and applications.
  • Establish standards for system development, implementation, documentation, and computer operations procedures.
  • Establish and maintain a disaster preparedness and recovery plan. 
  • Plan, organize, administer, review and evaluate the work of subordinate technical staff. Provide for training and development of staff.  
  • Represent the District at meetings, seminars, and conferences.  Serve as principal representative at various user groups.  Maintain liaison with equipment manufacturers' representatives to ensure satisfactory support and to develop timely information regarding new technology and techniques.
  • Recommend, coordinate, and provide technical and general training for system users.
  • Evaluate departmental and District-wide information technology needs and develop recommendations; coordinate purchase of system hardware and software.
  • Establish and maintain "help" desk for mini and microcomputer users; coordinate the resolution of hardware and software technical problems; and troubleshoot the most challenging hardware and software problems.
  • Review and recommend changes in operating systems, software, and data bases, and software and hardware requests from user departments. 
  • Serve as project manager and team leader for interdepartmental and intradepartmental information system projects.
  • Review, select, and oversee the installation and implementation of equipment, operating systems, and application software. Ensure the proper licensing and control of software with all licensing requirements.
  • Attend meetings and make presentations related to information services and system acquisitions to various groups.
  • Coordinate hardware communications, networking, and integration among the computer systems at the District.
  • Research industry publications regarding technological developments and trends; identify necessary resources and make technical recommendations for the acquisition of hardware and software replacements and/or enhancements of major systems to ensure adherence to industry advances. 
  • Perform related duties as required.

Minimum Qualifications

Knowledge of:

  • Principles and procedures used for data management, networking, and project management.
  • Principles and procedures used for data management, networking, project management, network infrastructure and servers, mini-computers, virtual servers, SAN storage, PC’s, laptops, electronic devices, wireless technology, telecommunications, including telephone and voicemail systems. 
  • Principles, practices, methods, and techniques used in the operation, maintenance, and administration of computer operating systems and hardware applicable to the administration of a wastewater utility.
  • Distributed information systems, GIS, CAD, CMMS, SCADA, LIMS, security systems, and various databases.
  • Personnel management, supervision, training and development.
  • Effective communication and leadership techniques.
  • Practices and procedures used in budget preparation and administration.

Ability to:

  • On a continuous basis, analyze, identify, interpret, know, observe, problem solve, remember, understand, and explain mini and microcomputer software and hardware systems.
  • Sit at desk and in meetings for long periods of time on a continuous basis; intermittently twist to reach equipment surrounding desk, perform simple grasping, pushing, pulling, and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; lift or carry weight of 25 pounds or less. Communicate via mobile communication device.
  • Establish and maintain cooperative-working relationships with those contacted in the course of work.
  • Provide exceptional customer service to all internal and external customers.
  • Operate and evaluate complex and difficult software and hardware systems.
  • Troubleshoot the most complex hardware and software problems.
  • Configure, monitor, and troubleshoot the interaction of computer and telecommunication networks.
  • Keep current on changes, trends, and developments in the information systems industry.
  • Maintain records to monitor complex systems and procedures.
  • Prepare clear and concise reports, records, budgets, memoranda, correspondence, and other documents.
  • Communicate clearly and concisely, both orally and in writing.
  • Make articulate and effective presentations to various groups.

Experience and Education

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

  • Five years of experience in computer operations and technical support for a networked system, including three years of experience in system administration, supervision, and project management.

Education:

  • Equivalent to a bachelor's degree from an accredited college or university with major work in computer science, information systems, information technology, or a closely related field.

Licenses

  • Possession of a valid California Driver's License.

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