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Public Information & Production Assistant

Effective: 07/01/08
Range: G-64
Respirator Class: 3


Perform a variety of administrative and clerical duties to assist in public information work including administration, project development and coordination, writing and editing, photography, graphics, and reprographic services to impact target audiences.

Supervision Received and Exercised

  • Receive general direction and supervision from the Communication Services Manager and may receive technical direction from higher-level professional or management personnel.

Examples of Essential Duties

Duties may include, but are not limited to, the following:

  • Perform a variety of complex administrative and clerical duties for the Communication Services Section.
  • Respond to public information inquiries and requests for information in accordance with District policies and procedures.
  • Write, edit, type and/or proof a variety of documents, including publications, reports, memoranda, and letters.
  • Research, compile, and analyze data for special projects, various reports, and newsletters.
  • Assist in the coordination and facilitation of special District events, conferences, and promotional activities.
  • Create, prepare, contribute to and produce various publications produced by the District including the employee newsletter, annual reports, program brochures, fact sheets, flyers, etc.
  • Take photographs and coordinate a variety of graphic illustration materials including PowerPoint shows, videos, paid advertising and formal presentation displays. Coordinate resource materials and scheduling of the District's speakers' bureau as required.
  • Coordinate District public education programs, including communication with various schools and other community groups; work with schools and other groups to promote the District's various education programs; conduct Sewer Science presentations to affiliated high schools (includes moving, cleaning, and hazardous material handling of related equipment).
  • Develop and maintain regional partnerships for public education programs.
  • Attend informational or public meetings of various groups and provide assistance in appropriate follow-up tasks as required; represent the District at various community and civic meetings and functions.
  • Prepare press releases, feature articles, and fact sheets for media distribution.
  • Conduct or coordinate informational tours of District facilities for student groups, civic groups, other agencies and special groups.
  • Make oral presentations regarding District activities and services to a variety of community, student, governmental, and other local interest groups.
  • Develop and implement strategic communication approaches to issues affecting the District.
  • Assist in maintaining and updating a variety of files and records for the Communication Services Section regarding such areas as District photographs, publications, press materials, manuals, and resources materials.
  • Monitor and keep current the District's Internet site; working with the Communication Services Manager, coordinate changes to the site with various departments and communication services staff.
  • Operate a variety of office machines and utilize a computer and various software applications.
  • Perform related duties as required.

Minimum Qualifications

Knowledge of:

  • English usage, spelling, grammar, and punctuation for both written and oral communication.
  • Modern office methods, procedures, and equipment, including computers and related software, photographic and audiovisual equipment.
  • Public information and reprographic services policies and procedures.
  • Contemporary methods and practices related to the preparation, publication, and distribution of press releases.
  • Principles, practices, methods, and techniques of photography and photographic equipment.
  • Principles and practices of journalism, including effective media relations.
  • Principles, techniques and methods of public information and community relations.

Ability to:

  • On a continuous basis know technical aspects of photography; remember direction given; analyze and identify written and verbal information. Intermittently problem solve public information customer needs, understand and explain public information policies and procedures, understand and interpret technical information, including numbers, amounts, and printing concepts.
  • Sit at a desk for long periods of time on a continuous basis. Intermittently twist to reach equipment surrounding desk; use telephone; write or use keyboard to communicate through written means; perform simple grasping and fine manipulation; lift or carry weight of 25 pounds or less. Intermittently walk to and from photography sites transporting photography equipment; stand, bend, squat, kneel, or climb as necessary to photograph.
  • Learn the organization and operation of the District as necessary to assume assigned responsibilities.
  • Communicate clearly and concisely, both orally and in writing.
  • Build and maintain positive relationships with employees and the public by providing high levels of customer service.
  • Interpret and apply departmental policies, procedures, and rules.
  • Compile and maintain complex and extensive records and files; perform administrative and clerical detail.
  • Obtain information through interviews.
  • Effectively prepare, present, or coordinate a variety of public information services on behalf of the District.
  • Speak publicly before a variety of groups in an effective manner, both formally and extemporaneously.
  • Develop and maintain effective working relationships with employees and the public.
  • Plan, develop and implement complex outreach programs.

Experience and Education

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:


  • Two years of experience in the preparation and dissemination of public information. Graphic design and desktop publishing experience as well as public service experience are highly desirable.


  • Equivalent to a bachelor's degree from an accredited college or university with major course work in public relations, journalism, English, public administration, or a closely related field.

Licenses and Certificates

  • Must possess a valid California Driver’s License.

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