Permit Counter Operations


Central San’s Permit Counter Staff want to thank the public for their patience during the past year of COVID. It is a hopeful sign that we are beginning to return to normal operations. Please review the following information regarding virtual services, self-service drop off/pick-up and appointment scheduling prior to visiting the permit counter. 


Virtual Services

The following will continue to be served virtually by emailing

  • Sewer repair permit issuance
  • Construction permit issuance
  • Mainline plan review submittals
  • Pay fees electronically through PayPal
  • Requests for Information


Self-Service Drop-off/Pick-Up

If you do not need to speak to staff prior to submitting your plans for review, you may pick-up/drop-off documents or application packages without an appointment in the lobby. If fees are due, you will be sent a PayPal invoice.


In-Person Services (by Appointment Only)

Central San is resuming face-to-face interactions, by appointment, with residents and customers at the Permit Counter beginning Monday, July 12th, for the following types of services:  

  1. Request for Information – about permitting process or to get sewer permit history
  2. Pay fees by check or credit card
  3. Sewer repair permit issuance
  4. Submit an application package* with completeness check for: 
    1. Sewer permits
    2. Encroachment Verification Plan Review
    3. Residential Project Plan Review
    4. Commercial Project Plan Review
    5. Sewer Mainline Extension Plan Review/Permits

*All submittals go through the same standard review process, regardless of whether the plans are submitted during an appointment or dropped off. Submitting during an appointment does NOT constitute an expedited review.

In-person appointments are available for the services listed above. You can schedule an appointment starting July 7th for the following week:

  • online by clicking here
  • by phone (925) 229-7371
  • by e-mail to with APPOINTMENT REQUEST in the subject line

Please arrive on time for your appointment. Arrivals later than five minutes from the scheduled appointment time are subject to cancellation.

Customers with appointments have priority. Walk-in customers may have to wait for the next available appointment, cancellation, or no show. Permit staff will try to accommodate all customers, but walk-ins may experience long waits or be scheduled for an alternate day.