COVID19

Overview

Response to COVID-19
Information on modified operations to protect employees and the community

Central San has modified our operations in response to the COVID-19 pandemic and to state and county shelter-in-place orders. The health and safety of our employees, our customers, and our community remains our highest priority. 

No Impact to Sewer Service 

There is no impact to your sewer service from COVID-19. As an essential service, Central San continues working 24/7 to provide wastewater collection and cleaning for our community. We’ve taken numerous steps to keep our front-line workers safe, and we remain committed to our mission of protecting public health and the environment.

Services Modified, Closed, or Suspended

We are doing our part to flatten the curve. For the protection of our employees and customers, all our public-facing services are modified, closed, or suspended until further notice. This includes:

Help Protect Our Pipes

We get it—due to current circumstances, many of us are using more disinfectant wipes and toilet paper substitutes. As a reminder, all wipes (even those labeled “flushable”), napkins, paper towels, and tissues can cause clogs and overflows. Sewage backups are the last thing anyone wants to worry about right now! Help protect your home, our sewer system, and the environment by flushing only human waste and toilet paper. Please dispose of all other items in the trash. 

As Always, We’re Here to Help

While in-person assistance is closed during this time, our employees are still working and ready to assist you via phone or email. If you have questions or concerns, or to report a sewer spill or other emergency, please contact us.

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COVID-19 Protection Plan for Contractors On Site at Central San

Contractors doing work on Central San during the COVID-19 situation through the duration of relevant orders by County, State or Federal officials are required to provide a COVID-19 Protection Plan to keep their employees, Central San staff, and the public safe by taking appropriate measures to limit the potential for spread of the contagion.  Elements to be addressed in the Protection Plan are specified in the document below.

Example COVID-19 Protection Plan

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Operations During Shelter-In-Place Order

As social distancing requirements remain mandatory by the Contra Costa County Health Order (“Orders”), Central San will continue to limit public access to the permit counter in order to adhere to 6-foot social distancing mandates for the health and safety of the public and Central San employees.